Assignment 1
To complete this task, you need to record a five-minute video in which you interact with another person, demonstrating a range of effective verbal and non-verbal communication skills. Then, in a 500-word analysis of the video, critically reflect on your interactions, highlighting two strategies to improve your future interpersonal communication. Please refer to the Task Instructions for details on how to complete this task.
Context Communication in professional and personal settings is a complex and multi-faceted process. This task is designed to facilitate self-reflection and change and requires you to evaluate your own personal communication style then design strategies for improvement. This assessment draws from concepts covered in the first four weeks of this subject. Elements of your personal communication style relevant to this assessment include self-awareness, self-esteem, assertiveness skills and your ability to understand and work with misunderstanding, apology, and non-verbal expression.
Reflection For your reflection, you must consider and briefly comment in 500 words on the way you communicated during this interaction. This should include:
Noting the micro-skills you applied and a justification of why they were important;
• An indication of the barriers to verbal and non-verbal communication you experienced (both in yourself and the client); and
• A minimum of two areas of interpersonal communication you wish to improve and the strategies you could implement to do so. If you wish to draw attention to a particular element of the video please indicate this via a time stamp indicating the time at which the particular interaction commenced (MM:SS).
Writing Guidelines
• You may write in the first person for this assessment
. • You may use sub-headings in this analysis.
• Be formal and objective in your writing.
• Be analytical and demonstrate critical thinking
. • Reference course materials in-text to support your analysis.
• Format in-text references and the reference list according to APA 6th ed. referencing style.
• Use a size 12 font, normal page boundaries and include page numbers.
Reflective Essay, 500 words (please focus on this)
1 There is no need for introduction.
2 Succinctly detail the micro skills used during the interview, select the key skills. 100 t0 125 words, 5 to six sentences.
3 Identify the barriers to communication between you and the client. 100 to 125 words.
4 Identify the 2 most important theories or concept you will adopt to improve communication skills. 250 t0 300 words.
5 Presented in pros.
6 APA 7 references.
Please read the transcriipt of descriiption of the video recording, and the reflection of verbal and non-verbal communication on the next page.
5-minute video Role Play transcriipt.
These a summary of the 5 minutes….
1 Therapist: Hello Rod, how are you,
Client: good thank you
Therapist: nice to meet you.
Client: nice to mee you too.
2 Therapist: Thank you for coming and see me today.
Therapist: How can I help u today?
Client: I have some issue at work
3 Therapist: Tell me a little bit about the situation?
Client: I’m an Architect and associate at awork. I have worked in the same practice for the past 20 years. I have always loved my job even though it is very demanding. Although it is challenging, I have never thought I would wish to leave or do anything else. Until recently. I have become quite unhappy and have the desire to quit or to do something else.
4 Therapist: It’s seeming to me that you are going under a lot of pressure now, have you talk to someone about it?
5 Therapist: Can you please elaborate what the problem is?
Client: I had a situation with a project that has escalated. There are some issues with this project and the client has become unhappy and is blaming me. He belittled me in a meeting of 15 consultants. He is making my work life difficult and it’s affecting my work.
6 you have an issue with the client and it’s affecting your work is that correct?
Client: yes ( (nodding)
7) Therapist: It seems to me that you are always trying to do your best work and that is not enough, is that correct?
Client: yes
8 Therapist: How this this situation is affecting your wellbeing?
Client:
it’s affecting my personal life now, not only my work. I’m having trouble sleeping, waking up at night and thinking of work. This has never happened before. I’m feeling anxious before work and having trouble concentrating. I am also becoming confrontational at work and moody at home. I feel unhappy and burnout.
9 Therapist: Have you consider talking to your boss at work?
Client:
As the associate, I feel that I need to resolve my issues and feel somewhat embarrassed to have to approach the director about this matter and how it’s affecting me. I feel weak for not controlling the situation on my own.
10 Therapist: It’s ok to ask for support and the ream is always there to help each other.
Client:
you may be right, perhaps I should speak to the Director about what I am going through.
11) Therapist: That sounds positive.
12) Therapist: This is a good place to close the session, let’s continue our discussion next week, how does it sound?
Client: great.
See you next week.
.
Reflexion of the 5 minutes video
The interview was done at the client’s house at 4 pm.
During the interview, the client used verbal and nonverbal communication, his speech was clear, he made eyes contact, his body posture was straight sitting comfortable on the chair, he expressed concerns about his problems at work,
Some of the non-verbal communication included: nodding, looking down on the floor, the client appeared a bit nervous.
When I asked questions, the client was able to respond and explain what the problem was with his work. For example:
3 Therapist: Tell me a little bit about the situation?
You can write a little bit of background of the client in question 2.. you can say : that client stated “
Client: I’m an Architect and associate at awork. I have worked in the same practice for the past 20 years. I have always loved my job even though it is very demanding. Although it is challenging, I have never thought I would wish to leave or do anything else. Until recently. I have become quite unhappy and have the desire to quit or to do something else.
2) For question 2 the teacher said that he did not want a definition of the micro skill but
For example : understanding and responding by using verbal and non-verbal responses, and asking questions to indicate active attention and to validate client feelings, listening, reflecting, paraphrasing, to let the client know that you are listening to his story and paying attention to nonverbal communication, ( please look at the literature.) and elaborate in question 2…
3 Barriers of communication
• I did not like my tone of voice, I was nervous, and I was not happy with that, this because is an assessment, however in a real-life (at work) I behave different,
• During the interview, I was nervous, and I think that, did not allowed me to express myself. I could notice that there was a barrier, and the conversation did not come naturally, for example, I am a compassionate, understanding, caring, I show empathy when working with clients and when I was doing the role play, I was cold, my confidence dropped, I was not in my comfort zone. However, I when I asked questions, the client was able to elaborate with clear details in order for my to understand his problem.
• I Utilise the counselling skills for example, paraphrasing, reflective listening, questioning.
• he stayed focused during the 5 minutes of the role play.
4) Identify the two most important theories or concept you will adopt to improve communication skills.
The 2 theories I will adopt to improve communication skills:
• 1)Interpersonal Skills (write 200 words approx.) here you can write something how to improve interpersonal skills. For example, how to communicate effectively with people, …. (write something that you want to improve in your interpersonal skills and them find a quote for interpersonal skills,
2)work on my counselling skills. (Write 200 words approx.) this is based on the reflexion of the video of how to improve communication skills.
Here you can write something like, I will continue to work on my counselling in develop the necessary skills to support clients during counselling section etc…and then look at the literature ( for example building relationship with clients etc )
I will send some resources, for this assessment APA reference total 8
Micro skills
• Attending Behaviour observation
• active listening
• giving feedback
• use of questions
•
• Questioning
• Responding
• Noting and Reflecting
• Client Observation
• Confrontation
• Focusing
• Influencing
2 Active listening requires the empathic and emotional involvement of a listener and consists of sensing the emotional needs of a client, processing what has been said, understanding and responding by using verbal and non-verbal responses, and asking questions to indicate active attention. The art of active listening is not simply the practice of individual skills such as maintaining eye contact or an open posture but concerns a state of being and connectedness with others whereby real depth and meaning are added to interactions.
2 Micros skills used:
Questioning
Active listening
Responding, reflecting
Paraphrasing,
Summarising
Active listening is the process of being physically and mentally engaged in the listening process and letting the listener know that you are engaged. Those who ae engaged I active listening, respond mentally, verbally and nonverbally to what a speaker is doing.
Responding
Responding is intercommunication is transactive, it involves both taking and responding you are responding to people when you let them know you understand their message.
Core Counselling Skills
Core listening skills are basic counselling skills, or practiced techniques, that help the counsellor to empathetically listen to the speaker.
Skills include:
• active listening
• being aware of nonverbal communication
• building rapport
• Attending behaviours encourage clients to talk and show that the counsellor is interested in what’s being said.
• Used throughout entire counselling interview. Particularly important in the initial stages of establishing rapport.
• Attentive body language (eye contact, leaning forward slightly, encouraging gestures)
• Focusing enables a counsellor to direct client’s conversational flow into certain areas.
• Focusing is a skill that is relevant to all stages of a counselling interview. This skill however should be used sparingly.
Assignment 1
To complete this task, you need to record a five-minute video in which you interact with another person, demonstrating a range of effective verbal and non-verbal communication skills. Then, in a 500-word analysis of the video, critically reflect on your interactions, highlighting two strategies to improve your future interpersonal communication. Please refer to the Task Instructions for details on how to complete this task.
Context Communication in professional and personal settings is a complex and multi-faceted process. This task is designed to facilitate self-reflection and change and requires you to evaluate your own personal communication style then design strategies for improvement. This assessment draws from concepts covered in the first four weeks of this subject. Elements of your personal communication style relevant to this assessment include self-awareness, self-esteem, assertiveness skills and your ability to understand and work with misunderstanding, apology, and non-verbal expression.
Reflection For your reflection, you must consider and briefly comment in 500 words on the way you communicated during this interaction. This should include:
Noting the micro-skills you applied and a justification of why they were important;
• An indication of the barriers to verbal and non-verbal communication you experienced (both in yourself and the client); and
• A minimum of two areas of interpersonal communication you wish to improve and the strategies you could implement to do so. If you wish to draw attention to a particular element of the video please indicate this via a time stamp indicating the time at which the particular interaction commenced (MM:SS).
Writing Guidelines
• You may write in the first person for this assessment
. • You may use sub-headings in this analysis.
• Be formal and objective in your writing.
• Be analytical and demonstrate critical thinking
. • Reference course materials in-text to support your analysis.
• Format in-text references and the reference list according to APA 6th ed. referencing style.
• Use a size 12 font, normal page boundaries and include page numbers.
Reflective Essay, 500 words (please focus on this)
1 There is no need for introduction.
2 Succinctly detail the micro skills used during the interview, select the key skills. 100 t0 125 words, 5 to six sentences.
3 Identify the barriers to communication between you and the client. 100 to 125 words.
4 Identify the 2 most important theories or concept you will adopt to improve communication skills. 250 t0 300 words.
5 Presented in pros.
6 APA 7 references.
Please read the transcriipt of descriiption of the video recording, and the reflection of verbal and non-verbal communication on the next page.
5-minute video Role Play transcriipt.
These a summary of the 5 minutes….
1 Therapist: Hello Rod, how are you,
Client: good thank you
Therapist: nice to meet you.
Client: nice to mee you too.
2 Therapist: Thank you for coming and see me today.
Therapist: How can I help u today?
Client: I have some issue at work
3 Therapist: Tell me a little bit about the situation?
Client: I’m an Architect and associate at awork. I have worked in the same practice for the past 20 years. I have always loved my job even though it is very demanding. Although it is challenging, I have never thought I would wish to leave or do anything else. Until recently. I have become quite unhappy and have the desire to quit or to do something else.
4 Therapist: It’s seeming to me that you are going under a lot of pressure now, have you talk to someone about it?
5 Therapist: Can you please elaborate what the problem is?
Client: I had a situation with a project that has escalated. There are some issues with this project and the client has become unhappy and is blaming me. He belittled me in a meeting of 15 consultants. He is making my work life difficult and it’s affecting my work.
6 you have an issue with the client and it’s affecting your work is that correct?
Client: yes ( (nodding)
7) Therapist: It seems to me that you are always trying to do your best work and that is not enough, is that correct?
Client: yes
8 Therapist: How this this situation is affecting your wellbeing?
Client:
it’s affecting my personal life now, not only my work. I’m having trouble sleeping, waking up at night and thinking of work. This has never happened before. I’m feeling anxious before work and having trouble concentrating. I am also becoming confrontational at work and moody at home. I feel unhappy and burnout.
9 Therapist: Have you consider talking to your boss at work?
Client:
As the associate, I feel that I need to resolve my issues and feel somewhat embarrassed to have to approach the director about this matter and how it’s affecting me. I feel weak for not controlling the situation on my own.
10 Therapist: It’s ok to ask for support and the ream is always there to help each other.
Client:
you may be right, perhaps I should speak to the Director about what I am going through.
11) Therapist: That sounds positive.
12) Therapist: This is a good place to close the session, let’s continue our discussion next week, how does it sound?
Client: great.
See you next week.
.
Reflexion of the 5 minutes video
The interview was done at the client’s house at 4 pm.
During the interview, the client used verbal and nonverbal communication, his speech was clear, he made eyes contact, his body posture was straight sitting comfortable on the chair, he expressed concerns about his problems at work,
Some of the non-verbal communication included: nodding, looking down on the floor, the client appeared a bit nervous.
When I asked questions, the client was able to respond and explain what the problem was with his work. For example:
3 Therapist: Tell me a little bit about the situation?
You can write a little bit of background of the client in question 2.. you can say : that client stated “
Client: I’m an Architect and associate at awork. I have worked in the same practice for the past 20 years. I have always loved my job even though it is very demanding. Although it is challenging, I have never thought I would wish to leave or do anything else. Until recently. I have become quite unhappy and have the desire to quit or to do something else.
2) For question 2 the teacher said that he did not want a definition of the micro skill but
For example : understanding and responding by using verbal and non-verbal responses, and asking questions to indicate active attention and to validate client feelings, listening, reflecting, paraphrasing, to let the client know that you are listening to his story and paying attention to nonverbal communication, ( please look at the literature.) and elaborate in question 2…
3 Barriers of communication
• I did not like my tone of voice, I was nervous, and I was not happy with that, this because is an assessment, however in a real-life (at work) I behave different,
• During the interview, I was nervous, and I think that, did not allowed me to express myself. I could notice that there was a barrier, and the conversation did not come naturally, for example, I am a compassionate, understanding, caring, I show empathy when working with clients and when I was doing the role play, I was cold, my confidence dropped, I was not in my comfort zone. However, I when I asked questions, the client was able to elaborate with clear details in order for my to understand his problem.
• I Utilise the counselling skills for example, paraphrasing, reflective listening, questioning.
• he stayed focused during the 5 minutes of the role play.
4) Identify the two most important theories or concept you will adopt to improve communication skills.
The 2 theories I will adopt to improve communication skills:
• 1)Interpersonal Skills (write 200 words approx.) here you can write something how to improve interpersonal skills. For example, how to communicate effectively with people, …. (write something that you want to improve in your interpersonal skills and them find a quote for interpersonal skills,
2)work on my counselling skills. (Write 200 words approx.) this is based on the reflexion of the video of how to improve communication skills.
Here you can write something like, I will continue to work on my counselling in develop the necessary skills to support clients during counselling section etc…and then look at the literature ( for example building relationship with clients etc )
I will send some resources, for this assessment APA reference total 8
Micro skills
• Attending Behaviour observation
• active listening
• giving feedback
• use of questions
•
• Questioning
• Responding
• Noting and Reflecting
• Client Observation
• Confrontation
• Focusing
• Influencing
2 Active listening requires the empathic and emotional involvement of a listener and consists of sensing the emotional needs of a client, processing what has been said, understanding and responding by using verbal and non-verbal responses, and asking questions to indicate active attention. The art of active listening is not simply the practice of individual skills such as maintaining eye contact or an open posture but concerns a state of being and connectedness with others whereby real depth and meaning are added to interactions.
2 Micros skills used:
Questioning
Active listening
Responding, reflecting
Paraphrasing,
Summarising
Active listening is the process of being physically and mentally engaged in the listening process and letting the listener know that you are engaged. Those who ae engaged I active listening, respond mentally, verbally and nonverbally to what a speaker is doing.
Responding
Responding is intercommunication is transactive, it involves both taking and responding you are responding to people when you let them know you understand their message.
Core Counselling Skills
Core listening skills are basic counselling skills, or practiced techniques, that help the counsellor to empathetically listen to the speaker.
Skills include:
• active listening
• being aware of nonverbal communication
• building rapport
• Attending behaviours encourage clients to talk and show that the counsellor is interested in what’s being said.
• Used throughout entire counselling interview. Particularly important in the initial stages of establishing rapport.
• Attentive body language (eye contact, leaning forward slightly, encouraging gestures)
• Focusing enables a counsellor to direct client’s conversational flow into certain areas.
• Focusing is a skill that is relevant to all stages of a counselling interview. This skill however should be used sparingly.
Assignment 1
To complete this task, you need to record a five-minute video in which you interact with another person, demonstrating a range of effective verbal and non-verbal communication skills. Then, in a 500-word analysis of the video, critically reflect on your interactions, highlighting two strategies to improve your future interpersonal communication. Please refer to the Task Instructions for details on how to complete this task.
Context Communication in professional and personal settings is a complex and multi-faceted process. This task is designed to facilitate self-reflection and change and requires you to evaluate your own personal communication style then design strategies for improvement. This assessment draws from concepts covered in the first four weeks of this subject. Elements of your personal communication style relevant to this assessment include self-awareness, self-esteem, assertiveness skills and your ability to understand and work with misunderstanding, apology, and non-verbal expression.
Reflection For your reflection, you must consider and briefly comment in 500 words on the way you communicated during this interaction. This should include:
Noting the micro-skills you applied and a justification of why they were important;
• An indication of the barriers to verbal and non-verbal communication you experienced (both in yourself and the client); and
• A minimum of two areas of interpersonal communication you wish to improve and the strategies you could implement to do so. If you wish to draw attention to a particular element of the video please indicate this via a time stamp indicating the time at which the particular interaction commenced (MM:SS).
Writing Guidelines
• You may write in the first person for this assessment
. • You may use sub-headings in this analysis.
• Be formal and objective in your writing.
• Be analytical and demonstrate critical thinking
. • Reference course materials in-text to support your analysis.
• Format in-text references and the reference list according to APA 6th ed. referencing style.
• Use a size 12 font, normal page boundaries and include page numbers.
Reflective Essay, 500 words (please focus on this)
1 There is no need for introduction.
2 Succinctly detail the micro skills used during the interview, select the key skills. 100 t0 125 words, 5 to six sentences.
3 Identify the barriers to communication between you and the client. 100 to 125 words.
4 Identify the 2 most important theories or concept you will adopt to improve communication skills. 250 t0 300 words.
5 Presented in pros.
6 APA 7 references.
Please read the transcriipt of descriiption of the video recording, and the reflection of verbal and non-verbal communication on the next page.
5-minute video Role Play transcriipt.
These a summary of the 5 minutes….
1 Therapist: Hello Rod, how are you,
Client: good thank you
Therapist: nice to meet you.
Client: nice to mee you too.
2 Therapist: Thank you for coming and see me today.
Therapist: How can I help u today?
Client: I have some issue at work
3 Therapist: Tell me a little bit about the situation?
Client: I’m an Architect and associate at awork. I have worked in the same practice for the past 20 years. I have always loved my job even though it is very demanding. Although it is challenging, I have never thought I would wish to leave or do anything else. Until recently. I have become quite unhappy and have the desire to quit or to do something else.
4 Therapist: It’s seeming to me that you are going under a lot of pressure now, have you talk to someone about it?
5 Therapist: Can you please elaborate what the problem is?
Client: I had a situation with a project that has escalated. There are some issues with this project and the client has become unhappy and is blaming me. He belittled me in a meeting of 15 consultants. He is making my work life difficult and it’s affecting my work.
6 you have an issue with the client and it’s affecting your work is that correct?
Client: yes ( (nodding)
7) Therapist: It seems to me that you are always trying to do your best work and that is not enough, is that correct?
Client: yes
8 Therapist: How this this situation is affecting your wellbeing?
Client:
it’s affecting my personal life now, not only my work. I’m having trouble sleeping, waking up at night and thinking of work. This has never happened before. I’m feeling anxious before work and having trouble concentrating. I am also becoming confrontational at work and moody at home. I feel unhappy and burnout.
9 Therapist: Have you consider talking to your boss at work?
Client:
As the associate, I feel that I need to resolve my issues and feel somewhat embarrassed to have to approach the director about this matter and how it’s affecting me. I feel weak for not controlling the situation on my own.
10 Therapist: It’s ok to ask for support and the ream is always there to help each other.
Client:
you may be right, perhaps I should speak to the Director about what I am going through.
11) Therapist: That sounds positive.
12) Therapist: This is a good place to close the session, let’s continue our discussion next week, how does it sound?
Client: great.
See you next week.
.
Reflexion of the 5 minutes video
The interview was done at the client’s house at 4 pm.
During the interview, the client used verbal and nonverbal communication, his speech was clear, he made eyes contact, his body posture was straight sitting comfortable on the chair, he expressed concerns about his problems at work,
Some of the non-verbal communication included: nodding, looking down on the floor, the client appeared a bit nervous.
When I asked questions, the client was able to respond and explain what the problem was with his work. For example:
3 Therapist: Tell me a little bit about the situation?
You can write a little bit of background of the client in question 2.. you can say : that client stated “
Client: I’m an Architect and associate at awork. I have worked in the same practice for the past 20 years. I have always loved my job even though it is very demanding. Although it is challenging, I have never thought I would wish to leave or do anything else. Until recently. I have become quite unhappy and have the desire to quit or to do something else.
2) For question 2 the teacher said that he did not want a definition of the micro skill but
For example : understanding and responding by using verbal and non-verbal responses, and asking questions to indicate active attention and to validate client feelings, listening, reflecting, paraphrasing, to let the client know that you are listening to his story and paying attention to nonverbal communication, ( please look at the literature.) and elaborate in question 2…
3 Barriers of communication
• I did not like my tone of voice, I was nervous, and I was not happy with that, this because is an assessment, however in a real-life (at work) I behave different,
• During the interview, I was nervous, and I think that, did not allowed me to express myself. I could notice that there was a barrier, and the conversation did not come naturally, for example, I am a compassionate, understanding, caring, I show empathy when working with clients and when I was doing the role play, I was cold, my confidence dropped, I was not in my comfort zone. However, I when I asked questions, the client was able to elaborate with clear details in order for my to understand his problem.
• I Utilise the counselling skills for example, paraphrasing, reflective listening, questioning.
• he stayed focused during the 5 minutes of the role play.
4) Identify the two most important theories or concept you will adopt to improve communication skills.
The 2 theories I will adopt to improve communication skills:
• 1)Interpersonal Skills (write 200 words approx.) here you can write something how to improve interpersonal skills. For example, how to communicate effectively with people, …. (write something that you want to improve in your interpersonal skills and them find a quote for interpersonal skills,
2)work on my counselling skills. (Write 200 words approx.) this is based on the reflexion of the video of how to improve communication skills.
Here you can write something like, I will continue to work on my counselling in develop the necessary skills to support clients during counselling section etc…and then look at the literature ( for example building relationship with clients etc )
I will send some resources, for this assessment APA reference total 8
Micro skills
• Attending Behaviour observation
• active listening
• giving feedback
• use of questions
•
• Questioning
• Responding
• Noting and Reflecting
• Client Observation
• Confrontation
• Focusing
• Influencing
2 Active listening requires the empathic and emotional involvement of a listener and consists of sensing the emotional needs of a client, processing what has been said, understanding and responding by using verbal and non-verbal responses, and asking questions to indicate active attention. The art of active listening is not simply the practice of individual skills such as maintaining eye contact or an open posture but concerns a state of being and connectedness with others whereby real depth and meaning are added to interactions.
2 Micros skills used:
Questioning
Active listening
Responding, reflecting
Paraphrasing,
Summarising
Active listening is the process of being physically and mentally engaged in the listening process and letting the listener know that you are engaged. Those who ae engaged I active listening, respond mentally, verbally and nonverbally to what a speaker is doing.
Responding
Responding is intercommunication is transactive, it involves both taking and responding you are responding to people when you let them know you understand their message.
Core Counselling Skills
Core listening skills are basic counselling skills, or practiced techniques, that help the counsellor to empathetically listen to the speaker.
Skills include:
• active listening
• being aware of nonverbal communication
• building rapport
• Attending behaviours encourage clients to talk and show that the counsellor is interested in what’s being said.
• Used throughout entire counselling interview. Particularly important in the initial stages of establishing rapport.
• Attentive body language (eye contact, leaning forward slightly, encouraging gestures)
• Focusing enables a counsellor to direct client’s conversational flow into certain areas.
• Focusing is a skill that is relevant to all stages of a counselling interview. This skill however should be used sparingly.
Assignment 1
To complete this task, you need to record a five-minute video in which you interact with another person, demonstrating a range of effective verbal and non-verbal communication skills. Then, in a 500-word analysis of the video, critically reflect on your interactions, highlighting two strategies to improve your future interpersonal communication. Please refer to the Task Instructions for details on how to complete this task.
Context Communication in professional and personal settings is a complex and multi-faceted process. This task is designed to facilitate self-reflection and change and requires you to evaluate your own personal communication style then design strategies for improvement. This assessment draws from concepts covered in the first four weeks of this subject. Elements of your personal communication style relevant to this assessment include self-awareness, self-esteem, assertiveness skills and your ability to understand and work with misunderstanding, apology, and non-verbal expression.
Reflection For your reflection, you must consider and briefly comment in 500 words on the way you communicated during this interaction. This should include:
Noting the micro-skills you applied and a justification of why they were important;
• An indication of the barriers to verbal and non-verbal communication you experienced (both in yourself and the client); and
• A minimum of two areas of interpersonal communication you wish to improve and the strategies you could implement to do so. If you wish to draw attention to a particular element of the video please indicate this via a time stamp indicating the time at which the particular interaction commenced (MM:SS).
Writing Guidelines
• You may write in the first person for this assessment
. • You may use sub-headings in this analysis.
• Be formal and objective in your writing.
• Be analytical and demonstrate critical thinking
. • Reference course materials in-text to support your analysis.
• Format in-text references and the reference list according to APA 6th ed. referencing style.
• Use a size 12 font, normal page boundaries and include page numbers.
Reflective Essay, 500 words (please focus on this)
1 There is no need for introduction.
2 Succinctly detail the micro skills used during the interview, select the key skills. 100 t0 125 words, 5 to six sentences.
3 Identify the barriers to communication between you and the client. 100 to 125 words.
4 Identify the 2 most important theories or concept you will adopt to improve communication skills. 250 t0 300 words.
5 Presented in pros.
6 APA 7 references.
Please read the transcriipt of descriiption of the video recording, and the reflection of verbal and non-verbal communication on the next page.
5-minute video Role Play transcriipt.
These a summary of the 5 minutes….
1 Therapist: Hello Rod, how are you,
Client: good thank you
Therapist: nice to meet you.
Client: nice to mee you too.
2 Therapist: Thank you for coming and see me today.
Therapist: How can I help u today?
Client: I have some issue at work
3 Therapist: Tell me a little bit about the situation?
Client: I’m an Architect and associate at awork. I have worked in the same practice for the past 20 years. I have always loved my job even though it is very demanding. Although it is challenging, I have never thought I would wish to leave or do anything else. Until recently. I have become quite unhappy and have the desire to quit or to do something else.
4 Therapist: It’s seeming to me that you are going under a lot of pressure now, have you talk to someone about it?
5 Therapist: Can you please elaborate what the problem is?
Client: I had a situation with a project that has escalated. There are some issues with this project and the client has become unhappy and is blaming me. He belittled me in a meeting of 15 consultants. He is making my work life difficult and it’s affecting my work.
6 you have an issue with the client and it’s affecting your work is that correct?
Client: yes ( (nodding)
7) Therapist: It seems to me that you are always trying to do your best work and that is not enough, is that correct?
Client: yes
8 Therapist: How this this situation is affecting your wellbeing?
Client:
it’s affecting my personal life now, not only my work. I’m having trouble sleeping, waking up at night and thinking of work. This has never happened before. I’m feeling anxious before work and having trouble concentrating. I am also becoming confrontational at work and moody at home. I feel unhappy and burnout.
9 Therapist: Have you consider talking to your boss at work?
Client:
As the associate, I feel that I need to resolve my issues and feel somewhat embarrassed to have to approach the director about this matter and how it’s affecting me. I feel weak for not controlling the situation on my own.
10 Therapist: It’s ok to ask for support and the ream is always there to help each other.
Client:
you may be right, perhaps I should speak to the Director about what I am going through.
11) Therapist: That sounds positive.
12) Therapist: This is a good place to close the session, let’s continue our discussion next week, how does it sound?
Client: great.
See you next week.
.
Reflexion of the 5 minutes video
The interview was done at the client’s house at 4 pm.
During the interview, the client used verbal and nonverbal communication, his speech was clear, he made eyes contact, his body posture was straight sitting comfortable on the chair, he expressed concerns about his problems at work,
Some of the non-verbal communication included: nodding, looking down on the floor, the client appeared a bit nervous.
When I asked questions, the client was able to respond and explain what the problem was with his work. For example:
3 Therapist: Tell me a little bit about the situation?
You can write a little bit of background of the client in question 2.. you can say : that client stated “
Client: I’m an Architect and associate at awork. I have worked in the same practice for the past 20 years. I have always loved my job even though it is very demanding. Although it is challenging, I have never thought I would wish to leave or do anything else. Until recently. I have become quite unhappy and have the desire to quit or to do something else.
2) For question 2 the teacher said that he did not want a definition of the micro skill but
For example : understanding and responding by using verbal and non-verbal responses, and asking questions to indicate active attention and to validate client feelings, listening, reflecting, paraphrasing, to let the client know that you are listening to his story and paying attention to nonverbal communication, ( please look at the literature.) and elaborate in question 2…
3 Barriers of communication
• I did not like my tone of voice, I was nervous, and I was not happy with that, this because is an assessment, however in a real-life (at work) I behave different,
• During the interview, I was nervous, and I think that, did not allowed me to express myself. I could notice that there was a barrier, and the conversation did not come naturally, for example, I am a compassionate, understanding, caring, I show empathy when working with clients and when I was doing the role play, I was cold, my confidence dropped, I was not in my comfort zone. However, I when I asked questions, the client was able to elaborate with clear details in order for my to understand his problem.
• I Utilise the counselling skills for example, paraphrasing, reflective listening, questioning.
• he stayed focused during the 5 minutes of the role play.
4) Identify the two most important theories or concept you will adopt to improve communication skills.
The 2 theories I will adopt to improve communication skills:
• 1)Interpersonal Skills (write 200 words approx.) here you can write something how to improve interpersonal skills. For example, how to communicate effectively with people, …. (write something that you want to improve in your interpersonal skills and them find a quote for interpersonal skills,
2)work on my counselling skills. (Write 200 words approx.) this is based on the reflexion of the video of how to improve communication skills.
Here you can write something like, I will continue to work on my counselling in develop the necessary skills to support clients during counselling section etc…and then look at the literature ( for example building relationship with clients etc )
I will send some resources, for this assessment APA reference total 8
Micro skills
• Attending Behaviour observation
• active listening
• giving feedback
• use of questions
•
• Questioning
• Responding
• Noting and Reflecting
• Client Observation
• Confrontation
• Focusing
• Influencing
2 Active listening requires the empathic and emotional involvement of a listener and consists of sensing the emotional needs of a client, processing what has been said, understanding and responding by using verbal and non-verbal responses, and asking questions to indicate active attention. The art of active listening is not simply the practice of individual skills such as maintaining eye contact or an open posture but concerns a state of being and connectedness with others whereby real depth and meaning are added to interactions.
2 Micros skills used:
Questioning
Active listening
Responding, reflecting
Paraphrasing,
Summarising
Active listening is the process of being physically and mentally engaged in the listening process and letting the listener know that you are engaged. Those who ae engaged I active listening, respond mentally, verbally and nonverbally to what a speaker is doing.
Responding
Responding is intercommunication is transactive, it involves both taking and responding you are responding to people when you let them know you understand their message.
Core Counselling Skills
Core listening skills are basic counselling skills, or practiced techniques, that help the counsellor to empathetically listen to the speaker.
Skills include:
• active listening
• being aware of nonverbal communication
• building rapport
• Attending behaviours encourage clients to talk and show that the counsellor is interested in what’s being said.
• Used throughout entire counselling interview. Particularly important in the initial stages of establishing rapport.
• Attentive body language (eye contact, leaning forward slightly, encouraging gestures)
• Focusing enables a counsellor to direct client’s conversational flow into certain areas.
• Focusing is a skill that is relevant to all stages of a counselling interview. This skill however should be used sparingly.
Assignment 1
To complete this task, you need to record a five-minute video in which you interact with another person, demonstrating a range of effective verbal and non-verbal communication skills. Then, in a 500-word analysis of the video, critically reflect on your interactions, highlighting two strategies to improve your future interpersonal communication. Please refer to the Task Instructions for details on how to complete this task.
Context Communication in professional and personal settings is a complex and multi-faceted process. This task is designed to facilitate self-reflection and change and requires you to evaluate your own personal communication style then design strategies for improvement. This assessment draws from concepts covered in the first four weeks of this subject. Elements of your personal communication style relevant to this assessment include self-awareness, self-esteem, assertiveness skills and your ability to understand and work with misunderstanding, apology, and non-verbal expression.
Reflection For your reflection, you must consider and briefly comment in 500 words on the way you communicated during this interaction. This should include:
Noting the micro-skills you applied and a justification of why they were important;
• An indication of the barriers to verbal and non-verbal communication you experienced (both in yourself and the client); and
• A minimum of two areas of interpersonal communication you wish to improve and the strategies you could implement to do so. If you wish to draw attention to a particular element of the video please indicate this via a time stamp indicating the time at which the particular interaction commenced (MM:SS).
Writing Guidelines
• You may write in the first person for this assessment
. • You may use sub-headings in this analysis.
• Be formal and objective in your writing.
• Be analytical and demonstrate critical thinking
. • Reference course materials in-text to support your analysis.
• Format in-text references and the reference list according to APA 6th ed. referencing style.
• Use a size 12 font, normal page boundaries and include page numbers.
Reflective Essay, 500 words (please focus on this)
1 There is no need for introduction.
2 Succinctly detail the micro skills used during the interview, select the key skills. 100 t0 125 words, 5 to six sentences.
3 Identify the barriers to communication between you and the client. 100 to 125 words.
4 Identify the 2 most important theories or concept you will adopt to improve communication skills. 250 t0 300 words.
5 Presented in pros.
6 APA 7 references.
Please read the transcriipt of descriiption of the video recording, and the reflection of verbal and non-verbal communication on the next page.
5-minute video Role Play transcriipt.
These a summary of the 5 minutes….
1 Therapist: Hello Rod, how are you,
Client: good thank you
Therapist: nice to meet you.
Client: nice to mee you too.
2 Therapist: Thank you for coming and see me today.
Therapist: How can I help u today?
Client: I have some issue at work
3 Therapist: Tell me a little bit about the situation?
Client: I’m an Architect and associate at awork. I have worked in the same practice for the past 20 years. I have always loved my job even though it is very demanding. Although it is challenging, I have never thought I would wish to leave or do anything else. Until recently. I have become quite unhappy and have the desire to quit or to do something else.
4 Therapist: It’s seeming to me that you are going under a lot of pressure now, have you talk to someone about it?
5 Therapist: Can you please elaborate what the problem is?
Client: I had a situation with a project that has escalated. There are some issues with this project and the client has become unhappy and is blaming me. He belittled me in a meeting of 15 consultants. He is making my work life difficult and it’s affecting my work.
6 you have an issue with the client and it’s affecting your work is that correct?
Client: yes ( (nodding)
7) Therapist: It seems to me that you are always trying to do your best work and that is not enough, is that correct?
Client: yes
8 Therapist: How this this situation is affecting your wellbeing?
Client:
it’s affecting my personal life now, not only my work. I’m having trouble sleeping, waking up at night and thinking of work. This has never happened before. I’m feeling anxious before work and having trouble concentrating. I am also becoming confrontational at work and moody at home. I feel unhappy and burnout.
9 Therapist: Have you consider talking to your boss at work?
Client:
As the associate, I feel that I need to resolve my issues and feel somewhat embarrassed to have to approach the director about this matter and how it’s affecting me. I feel weak for not controlling the situation on my own.
10 Therapist: It’s ok to ask for support and the ream is always there to help each other.
Client:
you may be right, perhaps I should speak to the Director about what I am going through.
11) Therapist: That sounds positive.
12) Therapist: This is a good place to close the session, let’s continue our discussion next week, how does it sound?
Client: great.
See you next week.
.
Reflexion of the 5 minutes video
The interview was done at the client’s house at 4 pm.
During the interview, the client used verbal and nonverbal communication, his speech was clear, he made eyes contact, his body posture was straight sitting comfortable on the chair, he expressed concerns about his problems at work,
Some of the non-verbal communication included: nodding, looking down on the floor, the client appeared a bit nervous.
When I asked questions, the client was able to respond and explain what the problem was with his work. For example:
3 Therapist: Tell me a little bit about the situation?
You can write a little bit of background of the client in question 2.. you can say : that client stated “
Client: I’m an Architect and associate at awork. I have worked in the same practice for the past 20 years. I have always loved my job even though it is very demanding. Although it is challenging, I have never thought I would wish to leave or do anything else. Until recently. I have become quite unhappy and have the desire to quit or to do something else.
2) For question 2 the teacher said that he did not want a definition of the micro skill but
For example : understanding and responding by using verbal and non-verbal responses, and asking questions to indicate active attention and to validate client feelings, listening, reflecting, paraphrasing, to let the client know that you are listening to his story and paying attention to nonverbal communication, ( please look at the literature.) and elaborate in question 2…
3 Barriers of communication
• I did not like my tone of voice, I was nervous, and I was not happy with that, this because is an assessment, however in a real-life (at work) I behave different,
• During the interview, I was nervous, and I think that, did not allowed me to express myself. I could notice that there was a barrier, and the conversation did not come naturally, for example, I am a compassionate, understanding, caring, I show empathy when working with clients and when I was doing the role play, I was cold, my confidence dropped, I was not in my comfort zone. However, I when I asked questions, the client was able to elaborate with clear details in order for my to understand his problem.
• I Utilise the counselling skills for example, paraphrasing, reflective listening, questioning.
• he stayed focused during the 5 minutes of the role play.
4) Identify the two most important theories or concept you will adopt to improve communication skills.
The 2 theories I will adopt to improve communication skills:
• 1)Interpersonal Skills (write 200 words approx.) here you can write something how to improve interpersonal skills. For example, how to communicate effectively with people, …. (write something that you want to improve in your interpersonal skills and them find a quote for interpersonal skills,
2)work on my counselling skills. (Write 200 words approx.) this is based on the reflexion of the video of how to improve communication skills.
Here you can write something like, I will continue to work on my counselling in develop the necessary skills to support clients during counselling section etc…and then look at the literature ( for example building relationship with clients etc )
I will send some resources, for this assessment APA reference total 8
Micro skills
• Attending Behaviour observation
• active listening
• giving feedback
• use of questions
•
• Questioning
• Responding
• Noting and Reflecting
• Client Observation
• Confrontation
• Focusing
• Influencing
2 Active listening requires the empathic and emotional involvement of a listener and consists of sensing the emotional needs of a client, processing what has been said, understanding and responding by using verbal and non-verbal responses, and asking questions to indicate active attention. The art of active listening is not simply the practice of individual skills such as maintaining eye contact or an open posture but concerns a state of being and connectedness with others whereby real depth and meaning are added to interactions.
2 Micros skills used:
Questioning
Active listening
Responding, reflecting
Paraphrasing,
Summarising
Active listening is the process of being physically and mentally engaged in the listening process and letting the listener know that you are engaged. Those who ae engaged I active listening, respond mentally, verbally and nonverbally to what a speaker is doing.
Responding
Responding is intercommunication is transactive, it involves both taking and responding you are responding to people when you let them know you understand their message.
Core Counselling Skills
Core listening skills are basic counselling skills, or practiced techniques, that help the counsellor to empathetically listen to the speaker.
Skills include:
• active listening
• being aware of nonverbal communication
• building rapport
• Attending behaviours encourage clients to talk and show that the counsellor is interested in what’s being said.
• Used throughout entire counselling interview. Particularly important in the initial stages of establishing rapport.
• Attentive body language (eye contact, leaning forward slightly, encouraging gestures)
• Focusing enables a counsellor to direct client’s conversational flow into certain areas.
• Focusing is a skill that is relevant to all stages of a counselling interview. This skill however should be used sparingly.
Assignment 1
To complete this task, you need to record a five-minute video in which you interact with another person, demonstrating a range of effective verbal and non-verbal communication skills. Then, in a 500-word analysis of the video, critically reflect on your interactions, highlighting two strategies to improve your future interpersonal communication. Please refer to the Task Instructions for details on how to complete this task.
Context Communication in professional and personal settings is a complex and multi-faceted process. This task is designed to facilitate self-reflection and change and requires you to evaluate your own personal communication style then design strategies for improvement. This assessment draws from concepts covered in the first four weeks of this subject. Elements of your personal communication style relevant to this assessment include self-awareness, self-esteem, assertiveness skills and your ability to understand and work with misunderstanding, apology, and non-verbal expression.
Reflection For your reflection, you must consider and briefly comment in 500 words on the way you communicated during this interaction. This should include:
Noting the micro-skills you applied and a justification of why they were important;
• An indication of the barriers to verbal and non-verbal communication you experienced (both in yourself and the client); and
• A minimum of two areas of interpersonal communication you wish to improve and the strategies you could implement to do so. If you wish to draw attention to a particular element of the video please indicate this via a time stamp indicating the time at which the particular interaction commenced (MM:SS).
Writing Guidelines
• You may write in the first person for this assessment
. • You may use sub-headings in this analysis.
• Be formal and objective in your writing.
• Be analytical and demonstrate critical thinking
. • Reference course materials in-text to support your analysis.
• Format in-text references and the reference list according to APA 6th ed. referencing style.
• Use a size 12 font, normal page boundaries and include page numbers.
Reflective Essay, 500 words (please focus on this)
1 There is no need for introduction.
2 Succinctly detail the micro skills used during the interview, select the key skills. 100 t0 125 words, 5 to six sentences.
3 Identify the barriers to communication between you and the client. 100 to 125 words.
4 Identify the 2 most important theories or concept you will adopt to improve communication skills. 250 t0 300 words.
5 Presented in pros.
6 APA 7 references.
Please read the transcriipt of descriiption of the video recording, and the reflection of verbal and non-verbal communication on the next page.
5-minute video Role Play transcriipt.
These a summary of the 5 minutes….
1 Therapist: Hello Rod, how are you,
Client: good thank you
Therapist: nice to meet you.
Client: nice to mee you too.
2 Therapist: Thank you for coming and see me today.
Therapist: How can I help u today?
Client: I have some issue at work
3 Therapist: Tell me a little bit about the situation?
Client: I’m an Architect and associate at awork. I have worked in the same practice for the past 20 years. I have always loved my job even though it is very demanding. Although it is challenging, I have never thought I would wish to leave or do anything else. Until recently. I have become quite unhappy and have the desire to quit or to do something else.
4 Therapist: It’s seeming to me that you are going under a lot of pressure now, have you talk to someone about it?
5 Therapist: Can you please elaborate what the problem is?
Client: I had a situation with a project that has escalated. There are some issues with this project and the client has become unhappy and is blaming me. He belittled me in a meeting of 15 consultants. He is making my work life difficult and it’s affecting my work.
6 you have an issue with the client and it’s affecting your work is that correct?
Client: yes ( (nodding)
7) Therapist: It seems to me that you are always trying to do your best work and that is not enough, is that correct?
Client: yes
8 Therapist: How this this situation is affecting your wellbeing?
Client:
it’s affecting my personal life now, not only my work. I’m having trouble sleeping, waking up at night and thinking of work. This has never happened before. I’m feeling anxious before work and having trouble concentrating. I am also becoming confrontational at work and moody at home. I feel unhappy and burnout.
9 Therapist: Have you consider talking to your boss at work?
Client:
As the associate, I feel that I need to resolve my issues and feel somewhat embarrassed to have to approach the director about this matter and how it’s affecting me. I feel weak for not controlling the situation on my own.
10 Therapist: It’s ok to ask for support and the ream is always there to help each other.
Client:
you may be right, perhaps I should speak to the Director about what I am going through.
11) Therapist: That sounds positive.
12) Therapist: This is a good place to close the session, let’s continue our discussion next week, how does it sound?
Client: great.
See you next week.
.
Reflexion of the 5 minutes video
The interview was done at the client’s house at 4 pm.
During the interview, the client used verbal and nonverbal communication, his speech was clear, he made eyes contact, his body posture was straight sitting comfortable on the chair, he expressed concerns about his problems at work,
Some of the non-verbal communication included: nodding, looking down on the floor, the client appeared a bit nervous.
When I asked questions, the client was able to respond and explain what the problem was with his work. For example:
3 Therapist: Tell me a little bit about the situation?
You can write a little bit of background of the client in question 2.. you can say : that client stated “
Client: I’m an Architect and associate at awork. I have worked in the same practice for the past 20 years. I have always loved my job even though it is very demanding. Although it is challenging, I have never thought I would wish to leave or do anything else. Until recently. I have become quite unhappy and have the desire to quit or to do something else.
2) For question 2 the teacher said that he did not want a definition of the micro skill but
For example : understanding and responding by using verbal and non-verbal responses, and asking questions to indicate active attention and to validate client feelings, listening, reflecting, paraphrasing, to let the client know that you are listening to his story and paying attention to nonverbal communication, ( please look at the literature.) and elaborate in question 2…
3 Barriers of communication
• I did not like my tone of voice, I was nervous, and I was not happy with that, this because is an assessment, however in a real-life (at work) I behave different,
• During the interview, I was nervous, and I think that, did not allowed me to express myself. I could notice that there was a barrier, and the conversation did not come naturally, for example, I am a compassionate, understanding, caring, I show empathy when working with clients and when I was doing the role play, I was cold, my confidence dropped, I was not in my comfort zone. However, I when I asked questions, the client was able to elaborate with clear details in order for my to understand his problem.
• I Utilise the counselling skills for example, paraphrasing, reflective listening, questioning.
• he stayed focused during the 5 minutes of the role play.
4) Identify the two most important theories or concept you will adopt to improve communication skills.
The 2 theories I will adopt to improve communication skills:
• 1)Interpersonal Skills (write 200 words approx.) here you can write something how to improve interpersonal skills. For example, how to communicate effectively with people, …. (write something that you want to improve in your interpersonal skills and them find a quote for interpersonal skills,
2)work on my counselling skills. (Write 200 words approx.) this is based on the reflexion of the video of how to improve communication skills.
Here you can write something like, I will continue to work on my counselling in develop the necessary skills to support clients during counselling section etc…and then look at the literature ( for example building relationship with clients etc )
I will send some resources, for this assessment APA reference total 8
Micro skills
• Attending Behaviour observation
• active listening
• giving feedback
• use of questions
•
• Questioning
• Responding
• Noting and Reflecting
• Client Observation
• Confrontation
• Focusing
• Influencing
2 Active listening requires the empathic and emotional involvement of a listener and consists of sensing the emotional needs of a client, processing what has been said, understanding and responding by using verbal and non-verbal responses, and asking questions to indicate active attention. The art of active listening is not simply the practice of individual skills such as maintaining eye contact or an open posture but concerns a state of being and connectedness with others whereby real depth and meaning are added to interactions.
2 Micros skills used:
Questioning
Active listening
Responding, reflecting
Paraphrasing,
Summarising
Active listening is the process of being physically and mentally engaged in the listening process and letting the listener know that you are engaged. Those who ae engaged I active listening, respond mentally, verbally and nonverbally to what a speaker is doing.
Responding
Responding is intercommunication is transactive, it involves both taking and responding you are responding to people when you let them know you unders
