The Importance Of Professional Certification In The Current Era Essay Help 123

Introduction

As a result of standardization and simplification of work, quality management (QM) enables businesses to provide consistently high-quality goods and services. ISO9001 is a certification system created by the International Organization for Standardization that verifies a company's adherence to quality-assuring management procedures. This certification demonstrates that a company follows a process-based standard approach to maintaining the quality of its products ("What is ISO 9001?," n.d.). In 2005-2008, Nokia, a technology manufacturer, implemented ISO9001 (Majanoja et al., 2017). This presentation will describe how Nokia implemented the ISO9001 quality management tool, whether or not this implementation was effective, and its future consequences.

Description of the Company

Nokia is a manufacturer of technology that specializes in telecommunications. The company's history ranges from being one of the leading makers of mobile phones to failing to fulfill client demands. Nokia has utilized the corrective action preventive action (CAPA) approach and tools to handle production and quality concerns for a long time, but some managers viewed this as a problem-solving technique rather than a way to assure quality consistency across all operations (Majanoja et al., 2017). Thus, you

Sanna (2017) claims that Nokia required ISO9001 in order to meet the innovation requirements of their sector. As a technology and communications firm, Nokia was required to strike a balance between the QM tools and its capacity to produce innovative products.

Quality Tool History

Nokia opted to apply ISO 9001 in order to adapt to the changing nature of the industry. Nokia had to implement ISO9001 because "companies must address constantly evolving quality needs and implement quality improvement practices at the operational level" (Majanoja et al., 2017, p. 30). In the twenty-first century, Nokia's manufacturing adhered to local quality standards and CAPA principles. As the information technology (IT) field entered a new phase of development, customers' perceptions of quality evolved, and Nokia needed a new method to ensure constant quality output (Majanoja et al., 2017). As a result, Nokia adopted ISO9001 to enhance its systems, operations, and procedures (SOAP).

Implementation

The installation of ISO9001 by Nokia followed various conventional procedures. In addition to reviewing its standards through internal auditing, which can be conducted in three stages: surveying, categorizing, investigating, and assessing, Nokia created documents such as the Quality Manual (Blackbourn, 2007). Other material includes objectives, quality standards, and tools. Nokia committed to conducting internal audits since this technique permits independent and systematic evaluation of procedures (Blackbourn, 2007). Nokia's dedication to internal auditing is motivated in part by the requirement to comply with ISO 9001 standards and monitor processes. Through routine internal audits and reports to senior management, an internal environment study is conducted. Nokia has utilized quality audits to evaluate the performance of its ISO9001 implementation.

Quality Tool History

Nokia opted to apply ISO 9001 in order to adapt to the changing nature of the industry. Nokia had to implement ISO9001 because "companies must address constantly evolving quality needs and implement quality improvement practices at the operational level" (Majanoja et al., 2017, p. 30). In the twenty-first century, Nokia's manufacturing adhered to local quality standards and CAPA principles. As the information technology (IT) field entered a new phase of development, customers' perceptions of quality evolved, and Nokia needed a new method to ensure constant quality output (Majanoja et al., 2017). As a result, Nokia adopted ISO9001 to enhance its systems, operations, and procedures (SOAP).

Implementation

The installation of ISO9001 by Nokia followed various conventional procedures. In addition to reviewing its standards through internal auditing, which can be conducted in three stages: surveying, categorizing, investigating, and assessing, Nokia created documents such as the Quality Manual (Blackbourn, 2007). Other material includes objectives, quality standards, and tools. Nokia committed to conducting internal audits since this technique permits independent and systematic evaluation of procedures (Blackbourn, 2007). Nokia's dedication to internal auditing is motivated in part by the requirement to comply with ISO 9001 standards and monitor processes. Through routine internal audits and reports to senior management, an internal environment study is conducted. Nokia has utilized quality audits to evaluate the performance of its ISO9001 implementation.

Result and Influence on the Result

The company created an auditing and reporting system to document and evaluate this system. According to Nokia's QM handbook, a certified third-party ISO 9001 accreditation covers all global Nokia Siemens Networks activities (Blackbourn, 2007, p. 5). As a result, the adoption of the ISO 9001 standard was effective, and given that firms are required to renew this certification every three years, Nokia has maintained the quality of its procedures to the present day. In addition, senior management examines the documentation of quality reports, business metrics, and internal audit outcomes at frequent meetings (Blackbourn, 2007). In addition, these specialists frequently review the Mode of Operations Reports, which contain information on conformance, client feedback, and corrective action plans.

Conclusion

Overall, Nokia's introduction of ISO9001 was a response to industry demands and an effort to build a uniform system of quality management, as opposed to following local CAPA standards in each factory. Initiating the procedure in 2005, the company obtained accreditation in 2008. The company created QM guidelines and objectives to document the process. They validate the efficacy of their QM technology via routine internal audits and analysis. The success of their QM system is reported to senior management in the form of reports.

References

H. Blackbourn (2007). Excellent handbook. Web.

Majanoja, A. M., Linko, L. & Leppanen, V. (2017). Global corrective action preventative action process and solution: Nokia Devices operation unit insights. International Journal of Productivity and Quality Management, volume 20, number 1, pages 1-10 (IJPQM).

Sanna, S. (2017). Case Nokia Technologies: Managing Quality and Innovation: The Role of ISO 9001 Quality Management Standard in the Innovation Process (Publication No. 16007). [Doctoral dissertation, Aalto University]. Learning Centre of Aalto University

What is the ISO9001 standard? (n.d.). Web.

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Changes in Microsoft's management constituted a threat to the company's falling performance and competence on the business market. In this instance, the new administration concentrated on critical aspects that encourage a transformation in organizational culture that improves staff cooperation and the corporation's operational efficiency. Innovation, diversity and inclusion, corporate social responsibility, philanthropy, the environment, and dependable computing were the guiding principles applied by the leadership team (Czerwonka et al., 2018). Microsoft's optimal solution codified the optimal exploitation of strategic governance inside the dynamic spectrum ideologies.

One of the company's primary aims is to prioritize value over sales volume, therefore the rebuilding of the corporate social responsibility philosophies. The purpose is to incorporate a comprehensive framework of competitive advantage approaches. Human society has grown along a gradient of sustainability and technical inspiration over the years. In this instance, competition on the global commercial market heightened due to an organization's strategic economic advantage (Muthukumar et al., 2017). Fundamentally, the organization prioritized the adoption of unique viewpoints to increase its ability to attract a substantial portion of the market. The effort was responsible for the increase in the creation of highly differentiated products and services.

Microsoft's primary competitive advantages include facilitating the customer reward experience, enhancing the distribution network, and expanding the utility and product value. Strategic corporate social responsibility includes characteristics such as innovation and development opportunities. The cooperation proposal with other corporations enabled the organization to have a working and competent supply chain. Corporate responsibility entails blending global development objectives with community welfare (Santana et al., 2017). The reasoning is consistent with the definition of sustainability. It entails the optimal utilization of resources to maximize profits without compromising the integrity of the constituents. The enterprise's executive committee devised strategies for enhancing market capacity. The group is primarily responsible for adjusting the production process in order to foster the essence of a turnaround. In this instance, the management adopted the organization's responsibility frameworks and procedures.

The development of a new product with zero carbon footprints is a sustainable project that contributes to the growth of a shared value. Identifying points of convergence between a company's activities and society is crucial. The intersection between Microsoft and the community is the essence of decreasing pollution during the production of technology resources and assuring the usage of optimal designs (Muthukumar et al., 2017). Therefore, it is the obligation of the administration to initiate the strategic management of corporate social responsibility, such as the creation of a new product with minimal negative effects on the locality (Czerwonka et al., 2018). The limitation of carbon emissions during production and processing minimizes pollution, thereby enhancing the aesthetic value of the environment and the security of human life. The enhancement of a new product with a lower CO2 emission rate is a strategic competitive advantage in this instance.

Diversity in the workplace has a significant impact on an organization due to the orientation of cultural practices and operations based on the skillset of the personnel. Improving worker satisfaction is one of the most important aspects of a business. Human resources are an enterprise's greatest asset. Consequently, it is crucial to guarantee that the formed business culture reflects the behavior and interests of the workforce. Incorporating heterogeneity into a workstation promotes the establishment of a dynamic level of competence in service delivery and the product development cycle (Muthukumar et al., 2017). Variation in the workplace is, on the one hand, legal conformity. On the other hand, the foundry's dynamism is a tool for enhancing the element of distinction in service delivery and product development. Polarity in public workplaces is a complicated phenomena including the comprehensive use of proactive tactics to improve the incorporation procedure. The purpose of cultural diversity is to ensure customer and staff satisfaction with institutional policies. It is crucial to build a technique of good multiplicity management that increases employee satisfaction and performance in a business.

Globalization influenced the evolution of the consumer market on a different spectrum. In terms of the competitiveness of the goods and services in the marketplace, the shoppers became the deciding element. Therefore, Microsoft decided to focus on customer service experience as the ultimate competitive advantage, highlighting the need to comprehend human behavior and the most effective method for enhancing character. Eventually, the personality of the employees emerged as the ultimate competitive advantage for the company (Czerwonka et al., 2018). In this instance, the issue that arose as a result of globalization is the significance of employee personalities in enhancing the purchase's sustainability and value generation.

From a different angle, organizational behavior strongly contributes to the growth of moral issues in human resource management. Fundamentally, individualism, collectivism, power distance, the avoidance of uncertainty, the encouragement of accomplishments, and the essence of cultural diversity influenced Microsoft's ethical policies (Muthukumar et al., 2017). Due to the varying socioeconomic and cultural backgrounds of the employees, the demographic dynamics of the company demonstrate variance in the workplace. The majority of employees adhere to and adhere to various sociocultural norms and practices. Therefore, Microsoft's administration saw it vital to adopt organizational behavior that acknowledges the socio-cultural diversity of not only the employees, but also the administration.

Inadequate communication encourages the development of operational uncertainties in a business. Such methods are intricate and have tremendous implications on the connection between organizational behavior and teamwork. The management of a group ensured the construction of effective communication channels for uninterrupted and rapid exchanges in order to eliminate operational issues. In a business setting, authority certifications may foster a culture of submission rather than cooperation. Similarly, the components of accomplishing and nurturing influence the interactions and etiquette of the laborers with authorities. For example, Microsoft enabling its employees to accomplish certain objectives. This "end justifies the means" philosophy causes human resources to develop characteristics such as consumerism, competition, and assertiveness. Microsoft, on the other hand, supports a turnaround by training its employees to build relationships and be thoughtful of their coworkers. In this manner, employees understand the importance of mutual support for maximizing production (Czerwonka et al., 2018). Diversity in culture modulates the connection between organizational behavior and teamwork. Companies must create an ideal institutional policy framework that takes into account the distinctions amongst their employees. The management recognizes the dynamism of customer and employee values as a competency variable for Microsoft's reinvention.

Effective monitoring and control of dynamic company activities is essential to an organization's competence. Planning, analysis, implementation, and management are the different business operations that increase productivity. The structural approach to brand positioning is primarily geared on the establishment of competitive advantages within an organization. An unstructured approach is characterized by the absence of definite corporate aims and objectives. Globalization has facilitated the escalation of business competition over the years. Consequently, the inefficiency of professional service delivery is hindered by the absence of clear corporate objectives. In this instance, the unstructured approach provides a greater obstacle for enhancing public relations skill than the organized approach (Czerwonka et al., 2018). In addition to developing an identity, the marketing initiatives provide a decisive solution for the application of effective management.

The Microsoft management team played a crucial part in improving the turnaround status by implementing the most appropriate decision-making activities. The application of strategic administrative concepts, in my opinion, stimulated major organizational change. Despite the fact that the company deals in software and related technology resources, it falls inside the modern business phenomenon. Current corporate market trends encompass the essence of service value. Consumers' interests and allegiance are aligned with the benefits obtained from the purchase. Nonetheless, over the years, the company prioritized product feature diversity while paying little attention to employee wellbeing. Consequently, employees engaged in programs based on the perspective of attendance rather than the motivational outlier of improved performance. In this instance, Microsoft was confronted with the difficulty of divergent worker interests and weak rapport with the senior staff. I feel that the new chief executive officer's (CEO) emphasis on altering the organizational culture and the function of human resources facilitated the evolution of practices and the improvement of competence.

Therefore, the turnaround of a firm depends on the implementation of strategic management initiatives. Ineffective administrative policies contribute to a company's declining sales performance. Microsoft encountered dynamic challenges within the cultural mainframe and decision-making platform. The organization's hierarchical structure has a detrimental impact on the effectiveness of the application of the governing policies. However, the new management team led the paradigm change towards employee welfare and addressing the fundamental aspects that contribute to product branding. In addition to focusing on the well-being of employees, the board of directors updated the mergers and acquisitions policy to match with the company's aim to improve customer service. A company's reinvention involves the concept of integrating dynamic frameworks that cultivate the level of competency based on internal and external variables.

References

Czerwonka, J., Greiler, M., Bird, C., Panjer, L., & Coatta, T. (2018). (2018). CodeFlow: Enhancing Microsoft's Code Review Process: A Conversation with Jacek Czerwonka, Michaela Greilon, Christian Bird, Lucas Panjer, and Terry Coatta Queue, 16(5), 81-100.

Muthukumar, R., Ramakrishnan, L., & Krishnamacharyulu, C. S. G. (2017). Turnaround of BlackBerry. Journal of Management Cases, volume 4, number 4.

Santana, M., Valle, R., & Galan, J. L. (2017). Consider the causes of a company's downturn prior to terminating employees as part of crisis management tactics. 20(3), pages 206-211, in BRQ Business Research Quarterly

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